Yes, you heard that right. We are proud to offer an unmatched 365-day return policy — giving you an entire year to return items, whether they are new, used, broken or even modified. No other company offers this level of flexibility and customer care.
Buy with confidence — if you're not happy, you've got a whole year to change your mind!
1. Return Eligibility We accept returns for items that are:
- New, used, broken or modified — no matter the condition, we will gladly take it back.
- Items must be returned within 365 days of the original purchase date.
- No restocking fees.
2. Shipping and Return Process We make returns easy and hassle-free:
- We will provide a prepaid return label for your convenience.
- We will also cover the cost of shipping both ways to ensure you have a stress-free experience.
3. Refund Process
- Once we receive your return, we will process your refund as quickly as possible.
- Please allow up to two weeks for your refund to be fully processed and credited back to your original payment method.
4. EXCLUSION: Transformer return policy
- Build to order TEMCo transformers are non-cancelable, non-returnable.
- In stock TEMCo transformers return period is 60 days from receipt of order, 10% restocking fee and return shipping is to be paid by the customer.
- Federal Pacific transformers return period is 60 days from receipt of order, 25% restocking fee and return shipping is to be paid by the customer.
- Returned transformer must be in New condition.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We are dedicated to providing fast and reliable shipping for our customers. Please review our shipping guidelines below:
1. Shipping Schedule
- Orders are shipped Monday through Friday, excluding major holidays.
- Most order ship by 2pm CST
- Most in-stock items (excluding transformers) are shipped within 24 hours of cleared payment.
- All items ship from Brenham, TX except for non Euro Plus transformers
2. Shipping Methods and Costs
- Most items ship for free to the lower 48 states via UPS, FedEx, or USPS.
- If you require guaranteed next-day air shipping, please contact us before placing your order for a custom quote.
3. International Shipping
- Yes, we can ship internationally! However, international orders must be placed through our eBay store. Visit us here: https://www.ebay.com/str/temcoindustrial
4. Local Pickup
- Local pickup is available at our Brenham, TX facility:
- Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. (Central Standard Time)
Please contact us in advance to confirm your item is in stock before arriving for pickup.